Sign Up Problems

I cannot enter the @ sign in the email field. What can I do?

In order to enter the @ sign in the email filed a certain keyboard combination must be used depending on your keyboard language:

  • US Keyboard – press “Shift” and then “2”.
  • French Keyboard – press “AltGr” (right-hand Alt key) and then “0” (zero).
  • UK Keyboard – press “Shift” and then “”” (Quotes).
  • German Keyboard – press “AltGr” (right-hand Alt key) and then “Q”.

I receive a message the User name already exists. What can I do?

In the event of trying to create an account and you receive a message that the Username already exists, check the following:

  1. Another client may have created an account with that Username. In that case, try entering a different name.
  2. You may have already created an account and cannot remember the correct password when trying to login. See here for information on restoring passwords.
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