Forgot your Password

Your account username and password may be retrieved by viewing the email sent to you from the support team during registration.
If this email has been erased, you may try to retrieve your password by following the procedure below:

  1. Click the Forgot Password link in the upper right corner of the Sign In screen. The following screen is presented:
  2. Enter your Username or Email address. Make sure to write the exact information used during the creation of your account.
  3. Click Send Password. An email will be sent to you with your password.

Note: if you do not see the email sent by, please check your junk mail or spam mail box. If the email is located in one of those folders, press the Not Junk button and move the message to your inbox.
If you forgot your username as well as your password or for some reason did not receive the password reminder by mail, please contact our support by email or online chat.