Add us to your Address Book

To guarantee receiving all ScratchMania’s exciting promotion emails in your inbox, please add promo@ScratchMania.com to your Address Book or Safe Senders' List. This is necessary because some Internet Service Providers (ISPs) block emails from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders' List in order to prevent you from receiving unwanted emails.

Please follow these steps in according to you ISP:

Live / Hotmail / MSN

1. Once signed in, click on 'Options' in the top right of your screen. If a drop down menu appears, click on 'More options...' at the bottom.
2. Under the 'Junk e-mail' section, click on 'Safe and blocked senders'.
3. Click on 'Safe senders'.
4. Type promo@ScratchMania.com in the 'Sender or domain to mark as safe:' box, and then click 'Add to list >>'.

Microsoft Outlook

1. Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Contact'.
2. Type promo@ScratchMania.com into the 'E-mail' box.
3. Enter any information you wish on the address card and click 'Save and Close'.

Mozilla Thunderbird

1. Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Address Book Card...'.
2. Type promo@ScratchMania.com into the 'Email' box.
3. Enter any information you wish on the address card and click 'OK'.

Gmail / Googlemail

1. Click Contacts along the left side of any page.
2. Click the New Contact button in the top-left corner of the Contact Manager.
3. Enter promo@ScratchMania.com into the 'Email' box.
4. Then click 'Save'.

Yahoo! Mail

A) Yahoo! Mail Classic

1. Go to any ScratchMania email.
2. At the top of the message screen, click on the 'Add to Address Book' link at the end of the 'From:' address field.
3. Check that promo@ScratchMania.com is in the email box, enter any other information you wish on the address card and click 'Add to Address Book'.

B) Newer version of Yahoo! Mail

1. On the left bar, click on the 'Add' link next to 'Contacts'.
2. In the small window that appears, type promo@ScratchMania.com into the 'Email' box.
3. Enter any other information you wish on the address card and click 'Save'.

AOL

1. On the left bar, click 'Contacts'.
2. On the next screen, click the 'New' button next to the search box at the top, and then click 'New Contact' on the menu that appears.
3. Enter promo@ScratchMania.com into the 'Email 1' box.
4. Enter any information you wish on the Address Card and click the 'Create' button at the top, next to the search box.

In order to update your new email address, select Change Email from the menu and type the following in the relevant text boxes:

• Your current password
• The new email address
• Confirm new email address
• Click on Change.

You will see a message: Email Successfully Changed.
If you do not receive email from ScratchMania, please check your spam box and/or your junk-mail box.

If you would like to chat with one of our representatives, click on the “Chat” button and a chat window opens. (If it doesn’t open please make sure your pop up blocker is not blocking it).
Here you can converse with a support representative live. (You can continue playing during a chat session) If by some chance the representative is unable to answer you live (most probably busy with another client), please leave an email address where the representative can contact you. You may also leave a phone number where you may be contacted by the support team.
Leave a written message with the nature of your query, and we will get back to you shortly.
After filling the details on the form, press the "submit" button.
We will be sure to get back to you as soon as possible.

You turn off and on game tips using the “settings” dialog.
Click here for information about the different settings you are able to configure.

When you get this message it means that you are trying to make a wager higher than your account balance. If you still have funds in your balance you can choose to close this message and try to lower you wager. Otherwise simply click on the button located in the middle of the message (“Double your money” in the example below). This will open the Cashier where you can deposit funds into your account and continue playing.

For every 10 currency units you wager, you earn one comp point. It doesn't matter if you play with a bonus or from your bankroll. Collect 100 points and we'll drop a credit of 1 currency unit in your account. Comp Points can be redeemed at the Cashier and deposited into your account at any time. Comp Points can be used for wagering on all games.

You can view the deposits you made through the transaction history. Click here for more information.

You may be requested to send some or all of the following documents:

1. A copy of a photo ID: You may send either a copy of your Passport, Driver’s License or National ID card. Please ensure that all details, including your name, photograph and signature are visible on the document.
2. A copy of your credit card(s): A copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
3. Proof of address: This may be a utility bill or a credit card statement. It should be a recent document, showing your full name at the address registered on your account. If you provide a credit card statement make sure you blank out the middle eight numbers of the credit card number.