Where can I see the status of my withdrawal request?
You can view the status of withdrawal requests through the transaction history. To cancel a withdrawal with status “pending”, click here.
General Questions
How do I turn off game tips? Will I be able to turn them back again?
You turn off and on game tips using the “settings” dialog.
Click here for information about the different settings you are able to configure.
How can I cancel my withdrawal and return funds to my account?
You can cancel your withdrawal from the cashier while it is pending approval. Click here for more information.
Can I watch the results of previously played games?
For information, click here.
I get an “Insufficient Funds” message when trying to play a game, what do I do?
When you get this message it means that you are trying to make a wager higher than your account balance. If you still have funds in your balance you can choose to close this message and try to lower you wager. Otherwise simply click on the button located in the middle of the message (“Double your money” in the example below). This will open the Cashier where you can deposit funds into your account and continue playing.
How do I cash out my winnings?
For information on how to cash out on your winnings, click here.
How do I change my Email Address?
In order to update your new email address, select Change Email from the menu and type the following in the relevant text boxes:
- Your current password
- The new email address
- Confirm new email address
- Click on Change.
You will see a message: Email Successfully Changed.
If you do not receive email from ScratchMania, please check your spam box and/or your junk-mail box.
How do I enable Cookies?
Cookies are just a small piece of text, not plug-ins or executable files. We use cookies to help us provide you with better service by personalizing your visit. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state as a security precaution and to protect your privacy.
Internet Explorer 8.x
How can I make sure that I receive all promotional emails?
Add us to your Address Book
To guarantee receiving all ScratchMania’s exciting promotion emails in your inbox, please add promo@ScratchMania.com to your Address Book or Safe Senders' List. This is necessary because some Internet Service Providers (ISPs) block emails from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders' List in order to prevent you from receiving unwanted emails.
Please follow these steps in according to you ISP:
What are “Comp Points”?
For every 10 currency units you wager, you earn one comp point. It doesn't matter if you play with a bonus or from your bankroll. Collect 100 points and we'll drop a credit of 1 currency unit in your account. Comp Points can be redeemed at the Cashier and deposited into your account at any time. Comp Points can be used for wagering on all games.
Pages
